Support & Help
📋 Frequently Asked Questions
How do I scan a QR code?
Simply open the app and point your camera at the QR code. The app will automatically detect and scan it. You can also tap the photo icon to scan from your photo library.
What barcode formats are supported?
QR Scanner supports multiple formats including QR Code, EAN-13, EAN-8, Code 128, Code 39, PDF417, and Data Matrix.
Where is my scan history stored?
All scan history is stored locally on your device. No data is sent to external servers, ensuring your privacy and security.
How do I clear my scan history?
Go to the History tab, tap "Clear All" in the top-right corner, and confirm the action. You can also swipe left on individual items to delete them.
What is EMVCo payment support?
EMVCo is a standard for mobile payment QR codes. When you scan a payment QR code, the app will show merchant details like name, amount, and currency.
Can I scan QR codes from photos?
Yes! Tap the photo icon in the scanner view to select an image from your photo library. The app will automatically detect and scan any QR codes in the image.
Why isn't my QR code scanning?
Make sure the QR code is clearly visible and well-lit. Hold your device steady and ensure the QR code fits within the scanning frame. Clean your camera lens if needed.
🚀 App Features
- Real-time camera scanning
- Photo library scanning
- Complete scan history with search
- EMVCo payment QR code support
- Multiple barcode format support
- Generate QR codes from scan results
- Share and copy functionality
- Privacy-focused local storage
- Haptic feedback
- Dark mode support
🛠 Troubleshooting
Camera not working
Make sure you've granted camera permissions to the app. Go to Settings > Privacy & Security > Camera and enable access for QR Scanner.
App crashes or freezes
Try force-closing the app and reopening it. If the problem persists, restart your device or contact support.
Photo library access not working
Check that you've granted photo library permissions. Go to Settings > Privacy & Security > Photos and select "All Photos" for QR Scanner.
📧 Contact Support
Need more help? Have a question that's not answered here?
We typically respond within 24 hours.